Every E-commerce company needs a reverse supply chain process to handle product returns and exchanges. There are hundreds of different reasons why a customer may return a product from an online store, and as part of consumer law, they have the right to do so. Although consumers return a massive £490 billion worth of products worldwide each year, the good news is that 9 in 10 people say that they would repurchase from a business if the returns process is easy. That’s where we can help.
We fully understand the returns process is a crucial part of the consumer process, not only does it aid profitability but also improves your brand reputation. At Selva Fulfilment, we manage and handle your returns, creating a seamless customer experience. You may have a customer who is anxious to receive an exchange or a refund; our approach is to make sure that we offer a quick and efficient process which sees them either refunded or exchanged as quickly as possible.
We make sure to quality check each individual product to ensure they meet your criteria for returns and refunds.
Once the goods have been checked thoroughly, we will then decide from our findings whether they should be repackaged for resale or whether they should be returned to you. We can also adhere to a waste disposal procedure, depending on your requirements.
We’d love the opportunity to learn more about your company and see if we are the right fulfilment partner for you.
Office Address: Selva Fulfilment Ltd, Unit 23, Clarke Road, Bletchley, Milton Keynes, MK1 1LG
Office: 01908 648479
Warehouse: 01296 792655
Email Address: clea@selvafulfilment.co.uk
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09:00 – 17:00
09:00 – 17:00
09:00 – 17:00
09:00 – 17:00
09:00 – 17:00
Closed
Closed