Every E-commerce company needs a reverse supply chain process to handle product returns and exchanges. There are hundreds of different reasons why a customer may return a product from an online store, and as part of consumer law, they have the right to do so. Although consumers return a massive £490 billion worth of products worldwide each year, the good news is that 9 in 10 people say that they would repurchase from a business if the returns process is easy. That’s where we can help.